The first thing to do is making sure that the customer care division already has the right skills to manage customer needs. CRM software cannot replace this area, so what skills should you look for a customer service representative? Meanwhile, you may need to buy 1300 number to improve the quality of your customer service.
Empathy, patience, consistency
Some customers will come with angry conditions, others will ask a lot of questions, and the next just want to chat.
You must know how to handle everything and provide the same level of service every time.
Every customer is different, and some of them can change from time to time.
You should be able to handle surprises, feel the customer’s mood and do adaptations.
Make sure you convey your intent to the customer. Surely you do not want the customer to think that he only gets 50% of the information when he asks about the product.
Use an authentic positive language, remain cheerful no matter if the conversation will end by confirming customer satisfaction or not.